1. Introduction

Welcome to Kollea! Thank you for showing interest in our products and services. Our Payment Policy is designed to provide you with clear and comprehensive information about the terms and conditions concerning payments for any purchases you make on our website. We strongly encourage you to carefully review this policy prior to making a purchase, as it includes vital details regarding payment methods, billing processes, and our refund & exchanges policy. Your understanding of this information will help ensure a smooth and transparent payment experience with Kollea.

2. Payment Methods

At Kollea, our commitment is to offer you a seamless and safe shopping experience. We've designed our platform to cater to your convenience and security, providing a range of online payment options that prioritize flexibility and accessibility for our valued customers. You can confidently choose from our array of accepted payment methods, which include:

2.1. Credit and Debit Cards
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When using a credit or debit card, please ensure that the billing information provided matches the information on your card statement.

2.2. Apple Pay
If you are shopping on an Apple device, you can use Apple Pay for a quick and secure payment process. Ensure your device is compatible with Apple Pay for a seamless checkout experience.

2.3. Google Pay
For Android users, we offer Google Pay as a convenient payment method. You can securely complete your purchase using your Google Pay account.

2.4. Shopify Payments
We utilize Shopify Payments, a trusted and secure payment gateway, to process credit card transactions. This ensures that your payment information is protected and PCI compliant.

3. Currency

All prices on the Kollea website are listed in the $USD. Please note that the final payment amount may include taxes, shipping fees, or other charges, as applicable by law or based on your order details.

4. Billing and Order Confirmation

When you place an order on our website, you will receive an order confirmation email that contains the details of your purchase. Please review this confirmation to ensure that all information, including the items ordered, quantities, and pricing, is accurate. If you notice any discrepancies, please contact our customer support team immediately.

5. Returns & Exchanges

For information on our returns & exchanges policy, please refer to our Returns & Exchanges Policy page.

6. Contact Information

If you have any questions or concerns regarding our Payment Policy or any payment-related matters, please don't hesitate to reach out to us through the following methods:

Email: support@kollea.com
Mailing Address: 1101B, 11/F., Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

If you have any questions or encounter any problems, our dedicated customer support team is here to assist you around the clock, 24/7.

7. Changes to Payment Policy

At Kollea, we value transparency and strive to provide you with the best possible shopping experience. To ensure clarity and to keep you informed, we want to make you aware of our Payment Policy update procedures.

Policy Updates: Kollea reserves the right to update and modify this Payment Policy at any time. We believe in continuous improvement to better serve our valued customers. Any changes made will take immediate effect upon being posted to our website.

Stay Informed: We strongly encourage you to regularly review this policy to stay up-to-date on any modifications that may affect your payment experience.

Your Agreement: By making a purchase on the Kollea website, you acknowledge that you have read, comprehended, and consent to comply with this Payment Policy.

Thank You for Choosing Kollea: We appreciate your trust in us and your business. At Kollea, our commitment is to provide you with high-quality products and exceptional customer service. Thank you purchasing from Kollea and allowing us to serve you.