Discover Our Exceptional After-Sales Policy.

Our products are backed by a robust performance warranty. If you encounter any concerns, contact us promptly, allowing us to directly address and solve any issues.

Kollea Support

Get a Warranty

Experience our 3-month hassle-free warranty, exclusively offered for KOLLEA whiskey decanter set.


Kollea Support

Returns & Refunds

We gladly process returns for unused products within 7 days of your order receipt.

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Frequently Asked Questions

Q1: What steps should I take if the package or its contents are damaged upon receipt?

Excessive handling during transportation has potential to result in damage to the package or the product. We encourage you to contact us without hesitation, and we will arrange a replacement for you.

Q2: What's the ideal level for filling my decanter?

To prevent excessive air pressure differentials between the interior and exterior of the bottle, we recommend maintaining approximately one to two inches of empty space at the top of the liquor decanter.

Q3: What steps should I take if the package I receive has missing parts?

Kindly reach out to us regarding any missing parts in your package, and we will promptly arrange for a replacement to be sent.

Have any other inquiries?

We deeply appreciate the insights shared by our valued customers, as your input continuously propels us to enhance our products and services.
If there are any unsolved problems, queries, or remarks, kindly reach out without hesitation. Rest assured, we are committed to diligently resolving any challenges and refining our offerings based on your invaluable feedback.

Let customers speak for us